FAQFrequently Asked Questions
Q. What is a SchoolKid Chronicle?
A. A SchoolKid Chronicle is an interview of your child that is produced annually on a customized DVD. Over the years, we create a documentary-style video of your child’s educational, emotional and physical growth through uniquely structured one-on-one interviews. The concept is similar to that of school pictures with the primary difference being our chronicles are a living, breathing reminder of how your child looks, thinks and feels at a particular time in his or her development. See our section on What is a Chronicle? for more information.
Q. Where can I have my child chronicled?
A. Your child can be Chronicled at our studio in beautiful downtown Greensboro by appointment. Appointments can be made by sending an e-mail to info@schoolkidchronicles.com or by calling 336-698-3888, or by filling out an appointment sheet here on the web site. SchoolKid Chronicles also has mobile capabilities. If SchoolKid Chronicles is not currently available in your child's school, have the administration or your PTA president contact us at info@schoolkidchronicles.com.
Q. What are your studio hours?
A. Our studio hours are Mon-Fri 9-5. Other time slots are available upon request. Just call or e-mail to info@schoolkidchronicles.com.
Q. What types of payment do you accept?
A. We accept cash, checks, money orders and all major credit cards.
Q. How can I schedule an appointment?
A. Use our online schedule chronicle(s) or call 336.698.3888 to schedule a chronicle.
Q. What should my child wear for the interview?
A. Dress your child in something he or she is comfortable in, but please, no solid white as it doesn't come off well on camera and can cause lighting issues. Also, stay away from busy patterns. It takes away from the child's eyes. Solid colors are great!
Q. Who developed the questions?
A. All the questions were developed by a team of educators and child therapists.
Q. How does the online preview process work?
A. Approximately two weeks after your child's shoot date (time allotted for editing purposes) the chronicle will be uploaded to our secure site. At this time you can sign in with a secure username and password to view you chronicle on line and to share it with other friends and family around the world.
Q. How can I be assured no one else can view my child's chronicle online?
A. Each participant will choose his or her own username and password making it unique to only them. This ensures no one else can access your child's video footage. Also, the video footage is only available for viewing for a limited on-line.
Q. How are the chronicles archived and stored?
A. Once a chronicle is recorded onto a digital video tape it is burned onto a DVD. Then the chronicle is backed up to a hard copy DVD which is stored in a secure, off-site location. The digital file is stored on an external file server. We do not release the stored copies to anyone, ever, except in the case the parent has granted permission to SchoolKid Chronicles to release it to child safety organizations in case of emergency. SKC is dedicated to ensuring complete and total privacy to all our customers.
Q. My username and/or password isn't working. What do I do?
A. If you have any problems with your username or password, double check your entry for CAPS locked or any other entry errors. If a problem persists, contact SchoolKid Chronicles customer service representatives at 336-698-3888.
Q. Is SchoolKid Chronicles a national chain?
A. SchoolKid Chronicles is an independently owned limited liability company operating in Greensboro, NC. It is not a national chain, but we plan to be operating at a national level by the summer of 2008. If you are interested in our affiliate program, follow the careers link and contact us directly. If you are outside North Carolina and are interested in having your child chronicled, please contact SchoolKid Chronicles as we may have a director close to you.
Q. How will I be reminded when it's time for my child's annual chronicle?
A. You will be contacted via e-mail at least two weeks prior to your annual chronicle date in order to schedule your child's chronicle.
Q. How much does a chronicle cost each year?
A. The annual interview is $79 plus tax.
Q. Can I burn copies of my child's chronicle?
A. To safeguard against piracy your DVD can not be duplicated. If you would like additional copies of your child's chronicle, they can be purchased for only $9.95 from SchoolKid Chronicles.